Shipping Policy
Our customers have two options for delivery of goods:
Shipping Cost
Receive free economy shipping on orders of CHF 99 or more! For orders less than CHF 99, buyer pays a flat-rate of CHF 6.95 for economy shipping.
Shipping Method
For economy shipping, we use Swiss Post PostPac Economy or DPD Schweiz Web Parcel. For priority shipping, we use Swiss Post PostPac Priority, A-Post Plus Letter Mail, or A-Post Letter Mail.
All shipping method, except for A-Post Letter Mail, will come with tracking and insurance. We are not responsible for lost or stolen packages.
Currently, we ship only within Switzerland and Liechtenstein.
Transport Damage
Upon receipt, please inspect your package carefully and swiftly report any damage.
Shipping Times
Products that are in-stock are usually shipped within 1-2 business day(s) after order and payment have been processed. Package shipped with economy shipping will take another 2-3 business days for delivery. Package shipped with priority shipping shipping will usually take 1 business day for delivery.
Holidays
As we are a small business, there are a few occasions during the year when shipping might be impacted by personal holidays. When that is the case, we will make clear on our homepage of any shipping delays that may occur for such reason.
Shipping Materials
By default, we will reuse shipping boxes and packaging material as much as possible. If you would like to have your items delivered in a new shipping box, simply indicate this on the "note to seller" section when you checkout.
When it's not possible for us to reuse packaging materials, we use recyclable carton boxes, or polyethylene envelopes (a.k.a. poly mailers). Yes, we understand that polyethylene is technically plastic. While we would like to reduce our use of plastic as much as possible, we recognize poly mailers as the lightest-weight solution for shipping most products. That's important because when shipping an order, the lighter the package is, usually the more energy efficient it is. Furthermore, we are very pleased to have found an eco-thoughtful supplier who produces poly mailers made out of 100% recycled materials. As an added bonus, it's also reusable and further recyclable (most Aldi Schweiz stores have a bin for recycling Plastikfolie). Our supplier also produces the biodegradable cello carton sealing tape we use, as well as the reinforced kraft paper tape.
Local Pickup in Zurich-City
NEW COVID-19 Measure: Pick-up remains an available option, but effective immediately, there will be a pick-up point in our HQ to minimize person-to-person contact. Email or send us a WhatsApp message for more info.
Save money, the environment and get your order sooner by choosing the Local Pickup in Zurich-City method during checkout. Local Pickup is always free!
We are conveniently located in Zürich Oerlikon, near the public transport stop Leutschenbach, or about 10 minutes away by foot from Bahnhof Oerlikon.
Please make an appointment when you check out to arrange pick-up. In general, you may pick up your package at thoughtful.ch HQ Mon-Wed from 8:30-17:00, and Thurs-Fri 10:30-13:30 after your order and payment have been processed (with a minimum wait time of at least 1 hour). If you'd like to pick up your order outside of the time frames mentioned above, during the weekend, or on a public holiday, please write to us or text us to arrange it.
Furthermore, if you're flexible about the day and time you would like to pick up your package, we can arrange for pickup at BH Oerlikon, BH Wiedikon, Zürich HB or another nearby public transport stop, please also contact us for such an arrangement.
Similar to our shipping policy, by default, we will reuse paper packaging or paper shopping bags to nicely package your items. If you would like to receive your items in a new paper bag, simply indicate this on the "note to seller" section when you check out, or let us know when you're arranging the pick up time.
Save money, the environment and get your order sooner by choosing the Local Pickup in Zurich-City method during checkout. Local Pickup is always free!
We are conveniently located in Zürich Oerlikon, near the public transport stop Leutschenbach, or about 10 minutes away by foot from Bahnhof Oerlikon.
Please make an appointment when you check out to arrange pick-up. In general, you may pick up your package at thoughtful.ch HQ Mon-Wed from 8:30-17:00, and Thurs-Fri 10:30-13:30 after your order and payment have been processed (with a minimum wait time of at least 1 hour). If you'd like to pick up your order outside of the time frames mentioned above, during the weekend, or on a public holiday, please write to us or text us to arrange it.
Furthermore, if you're flexible about the day and time you would like to pick up your package, we can arrange for pickup at BH Oerlikon, BH Wiedikon, Zürich HB or another nearby public transport stop, please also contact us for such an arrangement.
Similar to our shipping policy, by default, we will reuse paper packaging or paper shopping bags to nicely package your items. If you would like to receive your items in a new paper bag, simply indicate this on the "note to seller" section when you check out, or let us know when you're arranging the pick up time.